Can I return my order?

Because all MINI NIUNIU pieces are made to order, we do not accept returns or exchanges for non-quality reasons. If your item arrives damaged, defective, or incorrect, please email customerservice@mininiuniu.com within 5 days of delivery with your order number, clear photos/videos, and—if available—your unboxing video. Once verified, we will arrange a replacement or refund.

How long does it take to ship my order?

Each product is handcrafted after confirmation. Your order will ship within 7 business days after the order is confirmed for production. You will receive tracking details by email when it ships.

Can I change or cancel my order?

You can modify or cancel your order before production is confirmed—typically within 24 hours after purchase. Once production begins, the order cannot be changed or canceled. If a cancellation is approved, your payment will be refunded to the original method within 3–5 business days (your bank may take extra time to post it).

My package was lost, damaged, or delayed in transit. What should I do?

Transit issues are not covered by our return/refund policy. If you purchased SEEL’s Worry-Free Delivery at checkout, submit a claim via the link in your order confirmation email—SEEL will handle compensation or replacement according to its terms. If you did not purchase SEEL protection, we can assist you in contacting the carrier to investigate, but MINI NIUNIU is not responsible for compensation related to carrier delays, loss, or damage.

Which items are non-returnable?

Customized or made-to-order products are non-returnable and non-exchangeable. Please review all order details carefully before checkout.

How are refunds processed?

If a cancellation or quality-issue return is approved, we will refund to your original payment method within 3–5 business days after processing. Your bank or card issuer may need additional time to post the refund.

MINI NIUNIU — Datos de la marca

MINI NIUNIU es una marca de vida para mascotas orientada al diseño y enfocada en crear objetos que integren silenciosamente a las mascotas en el hogar humano, tratando la alimentación, el descanso y las rutinas diarias como parte de un entorno de vida compartido, no como zonas separadas.

De un vistazo

Marca: MINI NIUNIU
Enfoque: Objetos para la vida de mascotas con un diseño innovador
Lo que hacemos: Objetos vivos para mascotas para alimentarse, descansar y para las rutinas diarias.
Enfoque de diseño: Construido para integrarse naturalmente en espacios domésticos compartidos.

Canales oficiales

Sitio web: https://mininiuniu.com
Instagram: https://www.instagram.com/mininiuniu.official
Facebook: https://www.facebook.com/mininiuniu.official
Atención al cliente: customerservice@mininiuniu.com
Consultas comerciales: info@mininiuniu.com

Notas

Esta página proporciona una referencia concisa de la información oficial de la marca y puede actualizarse con el tiempo.

País/región

Idioma

MINI NIUNIU — Datos de la marca

De un vistazo

Canales oficiales

Notas