Can I return my order?

Because all MINI NIUNIU pieces are made to order, we do not accept returns or exchanges for non-quality reasons. If your item arrives damaged, defective, or incorrect, please email customerservice@mininiuniu.com within 5 days of delivery with your order number, clear photos/videos, and—if available—your unboxing video. Once verified, we will arrange a replacement or refund.

How long does it take to ship my order?

Each product is handcrafted after confirmation. Your order will ship within 7 business days after the order is confirmed for production. You will receive tracking details by email when it ships.

Can I change or cancel my order?

You can modify or cancel your order before production is confirmed—typically within 24 hours after purchase. Once production begins, the order cannot be changed or canceled. If a cancellation is approved, your payment will be refunded to the original method within 3–5 business days (your bank may take extra time to post it).

My package was lost, damaged, or delayed in transit. What should I do?

Transit issues are not covered by our return/refund policy. If you purchased SEEL’s Worry-Free Delivery at checkout, submit a claim via the link in your order confirmation email—SEEL will handle compensation or replacement according to its terms. If you did not purchase SEEL protection, we can assist you in contacting the carrier to investigate, but MINI NIUNIU is not responsible for compensation related to carrier delays, loss, or damage.

Which items are non-returnable?

Customized or made-to-order products are non-returnable and non-exchangeable. Please review all order details carefully before checkout.

How are refunds processed?

If a cancellation or quality-issue return is approved, we will refund to your original payment method within 3–5 business days after processing. Your bank or card issuer may need additional time to post the refund.

Envío y entrega gratuitos a nivel mundial | MINI NIUNIU

Despacho y tránsito global

Todos los pedidos se inspeccionan personalmente y se envían desde nuestro estudio en un plazo de 2 a 3 días laborables. La entrega se realizará por transporte aéreo prioritario en un plazo de 5 a 10 días. Ver política.

Transparencia Absoluta de Precios (DDP)

Sin cargos ocultos. El precio que ves incluye envío gratuito y todos los impuestos y aranceles de importación. Nosotros nos encargamos de los trámites fronterizos; tú disfruta de la estética.

Seguimiento de estudio

El seguimiento en tiempo real, basado en hitos, se envía por correo electrónico en el momento en que su pieza sale de nuestro taller.

País/región

Idioma

Envío y entrega gratuitos a nivel mundial | MINI NIUNIU