Can I return my order?

Because all MINI NIUNIU pieces are made to order, we do not accept returns or exchanges for non-quality reasons. If your item arrives damaged, defective, or incorrect, please email customerservice@mininiuniu.com within 5 days of delivery with your order number, clear photos/videos, and—if available—your unboxing video. Once verified, we will arrange a replacement or refund.

How long does it take to ship my order?

Each product is handcrafted after confirmation. Your order will ship within 7 business days after the order is confirmed for production. You will receive tracking details by email when it ships.

Can I change or cancel my order?

You can modify or cancel your order before production is confirmed—typically within 24 hours after purchase. Once production begins, the order cannot be changed or canceled. If a cancellation is approved, your payment will be refunded to the original method within 3–5 business days (your bank may take extra time to post it).

My package was lost, damaged, or delayed in transit. What should I do?

Transit issues are not covered by our return/refund policy. If you purchased SEEL’s Worry-Free Delivery at checkout, submit a claim via the link in your order confirmation email—SEEL will handle compensation or replacement according to its terms. If you did not purchase SEEL protection, we can assist you in contacting the carrier to investigate, but MINI NIUNIU is not responsible for compensation related to carrier delays, loss, or damage.

Which items are non-returnable?

Customized or made-to-order products are non-returnable and non-exchangeable. Please review all order details carefully before checkout.

How are refunds processed?

If a cancellation or quality-issue return is approved, we will refund to your original payment method within 3–5 business days after processing. Your bank or card issuer may need additional time to post the refund.

Shipping Policy

Welcome to MINI NIUNIU.
This Shipping Policy outlines how your order is processed, produced, and delivered. We are committed to providing a clear, reliable, and transparent shipping experience for every customer.

Each MINI NIUNIU piece is made to order and handcrafted with care. Production begins only after your order is confirmed, allowing us to maintain consistent quality and attention to detail in every piece.

1. Order Processing & Production

Order Confirmation

Once your payment is successfully received, you will receive an order confirmation email.

Orders may be modified or canceled within 24 hours, as long as production has not yet begun.
Once an order enters production, it can no longer be changed or canceled, regardless of time elapsed.

Production status is determined by our internal workflow and preparation stage.

Production Time

Production begins after payment confirmation and typically takes up to 7 business days.

During peak seasons or high-volume periods, production time may be extended slightly. If delays occur, we will notify you accordingly.

Once production is complete, your order will be dispatched and a shipping confirmation email with tracking details will be sent.

2. Shipping Methods & Delivery Estimates

Delivery estimates are shown in business days and begin after dispatch, not during production.

Shipping Method	Cost (U.S.)	Estimated Delivery
Standard Shipping	Free	7–12 business days
Fast Track Shipping	$19	5–8 business days

Notes:
Delivery estimates are provided by carriers and may vary due to customs clearance, weather conditions, peak seasons, or carrier delays.
Promotional shipping upgrades (such as complimentary Fast Track Shipping) may be offered during campaigns and do not affect production timelines.

3. Duties & Import Taxes (U.S. Orders)

All U.S. orders include customs duties and import taxes in the listed price.
There are no additional charges upon delivery.

4. Tracking & Delivery Updates

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link.

Please note that tracking updates may take 1–2 business days to appear after shipment, depending on the carrier.
Limited updates during the initial transit stage are normal and do not indicate an issue.

5. Shipping Risks, Damages & Missing Items

After dispatch, packages are handled by the carrier during transit.

If your order arrives damaged, defective, or with missing items, please contact us within 5 days of delivery and provide clear photos or videos of the issue.
An unboxing video is strongly recommended, as it helps us assess the situation more efficiently.

We will assist in initiating a carrier investigation and, where applicable, offer support options such as replacement or resolution based on the carrier’s findings.

For related conditions, please refer to our Returns & Refunds Policy.

6. Customer Care & Support

If you have any questions regarding shipping or delivery, please contact us at:
customerservice@mininiuniu.com

Our team aims to respond within 1–2 business days and will assist you throughout the process.

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