Can I return my order?

Because all MINI NIUNIU pieces are made to order, we do not accept returns or exchanges for non-quality reasons. If your item arrives damaged, defective, or incorrect, please email customerservice@mininiuniu.com within 5 days of delivery with your order number, clear photos/videos, and—if available—your unboxing video. Once verified, we will arrange a replacement or refund.

How long does it take to ship my order?

Each product is handcrafted after confirmation. Your order will ship within 7 business days after the order is confirmed for production. You will receive tracking details by email when it ships.

Can I change or cancel my order?

You can modify or cancel your order before production is confirmed—typically within 24 hours after purchase. Once production begins, the order cannot be changed or canceled. If a cancellation is approved, your payment will be refunded to the original method within 3–5 business days (your bank may take extra time to post it).

My package was lost, damaged, or delayed in transit. What should I do?

Transit issues are not covered by our return/refund policy. If you purchased SEEL’s Worry-Free Delivery at checkout, submit a claim via the link in your order confirmation email—SEEL will handle compensation or replacement according to its terms. If you did not purchase SEEL protection, we can assist you in contacting the carrier to investigate, but MINI NIUNIU is not responsible for compensation related to carrier delays, loss, or damage.

Which items are non-returnable?

Customized or made-to-order products are non-returnable and non-exchangeable. Please review all order details carefully before checkout.

How are refunds processed?

If a cancellation or quality-issue return is approved, we will refund to your original payment method within 3–5 business days after processing. Your bank or card issuer may need additional time to post the refund.

Refund & Return Policy

Each MINI NIUNIU piece is handcrafted and made to order. Because of the made-to-order nature of our products, we only accept returns or exchanges in specific, verifiable situations outlined below.

1. Return Eligibility

We only support returns or exchanges for the following cases:

Manufacturing defects / quality issues verified by our team; or
Incorrect item or missing component caused by our fulfillment error.

2. Transit-Related Shipping Issues

Note: Transit-related issues (including delay, loss, or damage during shipping) are not handled as standard returns or refunds.

If a transit issue occurs, MINI NIUNIU will assist in contacting the carrier to initiate an investigation and, where applicable, provide support options such as replacement or resolution based on the carrier’s findings.

3. How to Request a Return

If you believe your item has a verified quality defect or was fulfilled incorrectly, please contact our Customer Care team within 5 days of delivery at customerservice@mininiu.com.

Please include:

Your order number
Clear photos/videos showing the issue
If available, your unboxing video (strongly recommended)

Once verified, we will arrange a replacement or an appropriate resolution.

4. Changes & Cancellations

You may request changes or cancellations within 24 hours, as long as production has not yet begun.

Once an order enters production, it can no longer be changed or canceled, regardless of time elapsed. Production status is determined by our internal workflow.

5. Refund Process

If a return or cancellation is approved, the refund will be issued to your original payment method within 3–5 business days.

Your bank or payment provider may require additional time to post the refund.

If a replacement is approved, a new piece will be crafted; please allow approximately 7 business days for production after approval, before dispatch.

6. Shipping Issues (Transit Damage / Delay / Loss)

If your order arrives damaged in transit, appears lost, or experiences significant delays, please contact customerservice@mininiuniu.com within 5 days of the most recent tracking update or delivery.

Our team will assist in contacting the carrier, providing necessary documentation, and supporting the claim process. Any resolution will be determined based on the carrier’s investigation results.

Please retain all original packaging and documentation for reference.

7. Non-Returnable Items

Made-to-order items (except approved cases of verified quality defects or incorrect fulfillment)
Sale or discounted items
Gift cards

8. Contact Us

For any questions, please email customerservice@mininiuniu.com.

We typically respond within 1–2 business days.

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