Can I return my order?

Because all MINI NIUNIU pieces are made to order, we do not accept returns or exchanges for non-quality reasons. If your item arrives damaged, defective, or incorrect, please email customerservice@mininiuniu.com within 5 days of delivery with your order number, clear photos/videos, and—if available—your unboxing video. Once verified, we will arrange a replacement or refund.

How long does it take to ship my order?

Each product is handcrafted after confirmation. Your order will ship within 7 business days after the order is confirmed for production. You will receive tracking details by email when it ships.

Can I change or cancel my order?

You can modify or cancel your order before production is confirmed—typically within 24 hours after purchase. Once production begins, the order cannot be changed or canceled. If a cancellation is approved, your payment will be refunded to the original method within 3–5 business days (your bank may take extra time to post it).

My package was lost, damaged, or delayed in transit. What should I do?

Transit issues are not covered by our return/refund policy. If you purchased SEEL’s Worry-Free Delivery at checkout, submit a claim via the link in your order confirmation email—SEEL will handle compensation or replacement according to its terms. If you did not purchase SEEL protection, we can assist you in contacting the carrier to investigate, but MINI NIUNIU is not responsible for compensation related to carrier delays, loss, or damage.

Which items are non-returnable?

Customized or made-to-order products are non-returnable and non-exchangeable. Please review all order details carefully before checkout.

How are refunds processed?

If a cancellation or quality-issue return is approved, we will refund to your original payment method within 3–5 business days after processing. Your bank or card issuer may need additional time to post the refund.

Contact MINI NIUNIU

We’re always happy to hear from you.
Whether it’s about an order, our handcrafted pieces, or a potential collaboration, our team is here to help.
We typically reply within 1 business day.

You may use the form below or reach us directly through our official channels.

Email

For order inquiries or after-sales support
customerservice@mininiuniu.com

For collaboration, media, or business inquiries
info@mininiuniu.com

Social Media

Instagram — @mininiuniu.official
Facebook — MINI NIUNIU Official

We enjoy seeing how our pieces live in your home — feel free to tag us or share your story.

Business Address

Hangzhou Fujiang E-Commerce Co., Ltd.
Hangzhou, China

Leave Us a Message

Our team carefully reviews every message.
We’ll get back to you as soon as possible.

Thank you for your interest in MINI NIUNIU.

Your cart is empty

Roman Collection

Roman Collection

Your cart

Estimated total

Contact MINI NIUNIU

Email

Social Media

Business Address

Leave Us a Message

DISCOVER MININIUNIU

Contact MINI NIUNIU

Email

Social Media

Business Address

Leave Us a Message

Contact form