Can I return my order?

Because all MINI NIUNIU pieces are made to order, we do not accept returns or exchanges for non-quality reasons. If your item arrives damaged, defective, or incorrect, please email customerservice@mininiuniu.com within 5 days of delivery with your order number, clear photos/videos, and—if available—your unboxing video. Once verified, we will arrange a replacement or refund.

How long does it take to ship my order?

Each product is handcrafted after confirmation. Your order will ship within 7 business days after the order is confirmed for production. You will receive tracking details by email when it ships.

Can I change or cancel my order?

You can modify or cancel your order before production is confirmed—typically within 24 hours after purchase. Once production begins, the order cannot be changed or canceled. If a cancellation is approved, your payment will be refunded to the original method within 3–5 business days (your bank may take extra time to post it).

My package was lost, damaged, or delayed in transit. What should I do?

Transit issues are not covered by our return/refund policy. If you purchased SEEL’s Worry-Free Delivery at checkout, submit a claim via the link in your order confirmation email—SEEL will handle compensation or replacement according to its terms. If you did not purchase SEEL protection, we can assist you in contacting the carrier to investigate, but MINI NIUNIU is not responsible for compensation related to carrier delays, loss, or damage.

Which items are non-returnable?

Customized or made-to-order products are non-returnable and non-exchangeable. Please review all order details carefully before checkout.

How are refunds processed?

If a cancellation or quality-issue return is approved, we will refund to your original payment method within 3–5 business days after processing. Your bank or card issuer may need additional time to post the refund.

The Art in Every Touch

Craftsmanship infuses emotion into every form and detail.

Every handcrafted porcelain piece carries a subtle dialogue between tradition and design, between East and West. Porcelain is one of the oldest materials known to humankind—its history dates back over 2,000 years in ancient China. From shaping the clay to firing in the kiln, each piece undergoes more than a dozen meticulous steps—forming, drying, trimming, glazing, firing, polishing—each demanding precision, patience, and a delicate touch.

At MINI NIUNIU, we carry forward this ancient spirit of craftsmanship. Each bowl is handcrafted in Jingdezhen, the world-renowned porcelain capital, where artisans still honor the same discipline and reverence for fire and clay. The purity of the porcelain, the smoothness of each curve, and the perfect balance between gloss and matte finish—all born from the craftsman’s hands, not machines.

Yet our journey does not end with tradition. We merge Eastern artistry with the architectural beauty of the West— inspired by Roman arches, stone textures, and spatial proportions that express harmony and timelessness. When porcelain meets structure, when touch aligns with proportion, something new emerges—a quiet fusion of culture, emotion, and time.

True warmth cannot be mass-produced. It lives within the material itself—carrying the maker’s intention; within imperfections—holding the rhythm of life; within the weight that feels just right when held in your hand. That is why we choose porcelain—it is not a convenient material, but one capable of holding culture, time, and love. It is more than a vessel for food—it is a vessel of emotion, connecting you, your home, and your beloved companion.

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